Country |
Name |
Types of intermediaries |
Contact |
Website |
Languages |
Austria |
Conciliation Board of the Austrian Banking Industry
|
Mortgage banks, payment institutions, investment providers, most banks, most credit unions
|
office@bankenschlichtung.at |
www.bankenschlichtung.at |
German, English |
Arbitration board for consumer businesses |
Mortgage intermediaries, Insurance companies, insurance intermediaries, investment
intermediaries, pension intermediaries, some banks, some mortgage banks, some credit unions, some
investment providers, some pension providers |
office@verbraucherschlichtung.at |
www.verbraucherschlichtung.at |
German |
Belgium |
Ombudsfin |
Banks, mortgage banks, credit unions, investment providers, investment intermediaries,
securities intermediaries |
ombudsman@ombudsfin.be |
www.ombudsfin.be |
Dutch, French, English, German |
Insurance Ombudsman |
Insurance companies, some mortgage intermediaries, some pension intermediaries
|
info@ombudsman.as |
www.ombudsman.as |
Dutch, French, English, German
|
Denmark |
Ankenævnet for Fondsmæglerselskaber (Complaint Board of Danish Securities and Brokering
Companies) |
Most investment intermediaries. |
sek@fanke.dk |
www.fanke.dk |
Danish, English, Swedish, Norwegian |
Det finansielle ankenævn
Danish financial complaint board |
Banks, mortgage institutions and investment funds. |
sek@fanke.dk |
www.fanke.dk |
Danish, English, Swedish, Norwegian |
Ankenævnet for Forsikring
Danish Insurance Complaints Board |
Insurance companies, most pension providers. |
ankeforsikring@ankeforsikring.dk |
www.ankeforsikring.dk |
Danish, English |
Finland |
Sijoituslautakunta
Investments Complaints Board |
Banks, mortgage banks, mortgage intermediaries, securities intermediaries, most investment
providers, most investment intermediaries. |
info@fine.fi |
www.fine.fi |
Finnish, Swedish, English |
Kuluttajariitalautakunta
Consumer Disputes Board |
Banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies,
insurance intermediaries, some investment providers, some investment intermediaries, some pension
providers, some pension intermediaries. |
kuluttajavl@om.fi |
www.kuluttajariitalautakunta.fi |
Finnish, Swedish, English |
Pankkilautakunta
Finnish Banking Complaints Board |
Banks, mortgage banks, mortgage intermediaries, credit unions. |
info@fine.fi |
www.fine.fi |
Finnish, Swedish, English |
Vakuutuslautakunta
Finnish Insurance Complaints Board |
Insurance companies, most insurance intermediaries, most pension providers, most pension
intermediaries. |
info@fine.fi |
www.fine.fi |
Finnish, Swedish, English |
France |
AMF Ombudsman |
Investment providers, most investment intermediaries, most securities intermediaries, some
pension providers |
On AMF website, go to Ombudsman / Médiateur, Access Form |
www.amf-france.org |
French, English |
Mediator of the French Association of Specialised Finance Companies |
Most credit unions, some banks, some mortgage banks |
mediateur@asf-france.com |
www.lemediateur.asf-france.com |
French, English |
Insurance Mediator |
Insurance companies, some credit unions, some insurance intermediaries, some pension
providers |
le.mediateur@mediation-assurance.org |
www.mediation-assurance.org |
French, English |
Germany |
Real Asset Investment Arbitration Board |
Alternative investment fund managers (AIFM), providers of closed-end funds, trust companies,
alternative investment funds, closed-end funds |
info@ombudsstelle.com |
www.ombudsstelle.com |
German, English |
Ombudsman of German Cooperative Banks |
Most banks, some mortgage banks |
kundenbeschwerdestelle@bvr.de |
www.bvr.de |
German, English |
German Savings Banks Association |
Only German savings banks |
schlichtung@dsgv.de |
www.dsgv.de |
German, English
|
Ombudsman of German Public Sector Banks |
Some banks |
ombudsmann@voeb-kbs.de |
www.voeb.de/de/ueber_uns/ombudsmann |
German, English, French
|
Ombudsman Scheme of the Private Commercial Banks |
Most banks, most mortgage banks |
ombudsmann@bdb.de |
www.bankenombudsmann.de/ombudsmann |
German, any other language agreed on by the customer and bank
|
Ombudsman Private Health and Long-term Care Insurance |
Some insurance companies |
Complaints can be sent via internet by filling in a specific form. |
www.pkv-ombudsmann.de |
German |
Ombudsman Scheme for Investment Funds |
Some investment providers, some banks and some depositaries |
info@ombudsstelle-investmentfonds.de |
www.ombudsstelle-investmentfonds.de
|
German, English |
Arbitration Board at the Deutsche Bundesbank |
Mortgage intermediaries, investment providers, investment intermediaries, securities
intermediaries, some banks, some mortgage banks, some credit unions |
schlichtung@bundesbank.de |
www.bundesbank.de |
German |
Arbitration Board at BaFin |
All institutions under supervision of BaFin |
schlichtungsstelle@bafin.de |
www.bafin.de |
German |
Insurance Ombudsman |
Insurance companies, insurance intermediaries |
beschwerde@versicherungsombudsmann.de |
www.versicherungsombudsmann.de |
German, English, French
|
Iceland |
Úrskurðarnefnd um viðskipti við fjármálafyrirtæki
Complaints Committee on Transactions with Financial Firms |
Banks, investment providers, investment intermediaries, securities intermediaries, payment
services providers. |
urskfjar@fme.is |
www.en.fme.is |
Icelandic, English |
Úrskurðarnefnd í vátryggingamálum
Insurance Complaints Committee |
Insurance companies |
urskfjar@fme.is |
www.en.fme.is |
Icelandic, English |
Ireland |
Financial Services and Pensions Ombudsman
An tOmbudsman Sheirbhísí Airgeadais agus Pinsean
|
Banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies,
insurance intermediaries, investment providers, investment intermediaries, securities intermediaries,
some pension providers, some pension intermediaries. |
info@fspo.ie |
www.fspo.ie |
English, Irish |
Italy |
ACF – Securities and Financial Ombudsman |
Banks, credit unions, some insurance companies, some investment providers, most investment
intermediaries, most securities intermediaries, depositaries |
info.acf@consob.it |
www.acf.consob.it |
Italian, English |
Banking Ombudsman |
Banks, investment providers, investment intermediaries |
segreteria@conciliatorebancario.it |
www.conciliatorebancario.it |
Italian, French, English, Spanish
|
IVASS – Insurance Supervisory Authority |
Insurance companies, insurance intermediaries. |
scrivi@ivass.it
ivass@pec.ivass.it |
www.isvap.it |
Italian, English |
ABF – Banking and Financial Ombudsman |
Banks, mortgage banks, mortgage intermediaries, credit unions, payment institutions,
electronic money institutions, Poste Italiane S.p.A. |
abf@bancaditalia.it
roma.abf.segreteriatecnica@bancaditalia.it |
www.arbitrobancariofinanziario.it |
Italian, English |
Luxembourg |
Commission de
Surveillance du Secteur Financier – CSSF |
Banks, mortgage banks, investment providers, investment intermediaries |
direction@cssf.lu
|
www.cssf.lu/en/ |
French, German, English |
The Netherlands |
Financial Services Complaints Institute |
Banks, insurance companies, insurance intermediaries, most mortgage banks, most mortgage
intermediaries, most credit unions, some investment providers, some investment intermediaries, some
pension intermediaries, some securities intermediaries |
consumenten@kifid.nl |
www.kifid.nl |
English |
Norway |
Norwegian Financial Services Complaints Board |
Banks, mortgage banks, insurance companies, most pension providers, some investment
providers. |
post@finkn.no |
www.finkn.no |
Norwegian, English |
Portugal |
Comissão do Mercado dos Valores Mobiliários – CMVM
(Portuguese Securities Market Commission) |
Banks, credit unions, investment providers, investment intermediaries, securities
intermediaries, most insurance companies |
cmvm@cmvm.pt
|
www.cmvm.pt/PInstitucional/
|
Portuguese |
Centro de Arbitragem de Conflitos de Consumo de Lisboa
(Lisbon Arbitration Centre for Consumer Conflicts) |
Banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies,
insurance intermediaries, some investment providers, some investment intermediaries |
director@centroarbitra gemlisboa.pt |
www.centroarbitragemlisboa.pt |
PortugueseEnglish, Spanish, French |
Spain |
Oficina de Atención al Inversor – Dirección de Inversores de la CNMV
(Investor Assistance Office – Investors Division of the CNMV) |
Banks, investment providers, investment intermediaries, securities intermediaries |
Serviciodereclamacion esCNMV@cnmv.es
|
www.cnmv.es/portal/Inversor/In dice.aspx |
Spanish, English |
Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones – DGSFP
(Complaints Service of the Directorate – General of Insurance and Pension Funds) |
Insurance companies, insurance intermediaries, pension providers, pension intermediaries |
reclamaciones.seguros@mineco.es
|
www.dgsfp.mineco.es/reclamaciones/index.asp |
Spanish |
Departamento de Conducta de Entidades (Banco de España)
(Institutions‘ Conduct Department of the Banco de España) |
Banks, savings banks, credit co-operatives, payment institutions and some others |
conducta.entidades@bde.es
|
www.bde.es/bde/es/secciones/servicios/Particulares_y_e/Servicio_de_Recl |
Spanish, English |
Sweden |
Allmänna reklamationsnämnden (ARN)
National Board for Consumer Disputes |
Banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies,
insurance intermediaries, investment providers, investment intermediaries, pension providers, pension
intermediaries, securities intermediaries. |
arn@arn.se |
www.arn.se |
Swedish, Danish, Norwegian and, in principle, English |